The Customer Service Representative assists customers by providing information, resolving inquiries, and ensuring a positive customer experience. They handle incoming calls, emails, and chats, address concerns, process orders, and troubleshoot issues efficiently and professionally. Strong communication, problem-solving, and multitasking skills are essential, along with a customer-focused mindset. The role may also involve updating customer records, escalating complex issues to the appropriate department, and maintaining a high level of product or service knowledge to provide accurate support.