Top 10 Interview Questions for a Customer Service Position

Our Top Ten Interview Questions for a Job In Customer Service
 

1. What does excellent customer service mean to you?
 

2. How do you handle angry or upset customers?
 

3. Can you give an example of a time when you went above and beyond to help a customer?
 

4. What steps do you take to ensure customer satisfaction?
 

5. How do you handle multiple customer requests or inquiries simultaneously?
 

6. Can you give an example of how you have effectively communicated with a customer in a challenging situation?
 

7. How do you stay up-to-date with product or service changes that may impact customers?
 

8. Can you describe a situation in which you had to make a difficult decision that positively impacted a customer's experience?
 

9. How do you handle customers who are not satisfied with the product or service?
 

10. What do you think are the most important qualities for someone working in customer service to possess?